Billing Terms and Conditions

Secure Payment Processing

At PawNestqq, we prioritize the security of your personal and financial information. We use Shopify Payments as our primary payment gateway, a secure and trusted method for online transactions.All transactions are processed through a secure server using Secure Sockets Layer (SSL) technology with 256-bit encryption. This ensures that your credit card data is safe and cannot be read or intercepted by third parties during transmission. We comply with PCI-DSS Level 1 standards and do not store your full credit card numbers on our servers.

Accepted Payment Methods

We accept the following forms of payment for all orders:

  • Credit/Debit Cards: Visa, Mastercard, American Express, Discover
  • Digital Wallets: Apple Pay, Google Pay, Shop Pay, PayPal

You must provide valid payment information at the time of purchase. By submitting your payment information, you authorize PawNestqq LLC to charge the designated amount to your chosen payment method.

Payment Timing

  • Immediate Charge: Your credit card or payment method will be charged at the time your order is placed and confirmed.
  • Verification: All orders are subject to payment verification and fraud screening before shipping. If your payment method is declined or cannot be verified, we reserve the right to cancel your order without prior notice.

Pricing and Fees

  • Currency: All prices listed on our website are in US Dollars (USD).
  • Total Price: The total price shown at checkout is the final price you will pay.
  • Taxes: Applicable sales tax will be calculated and added at checkout based on your shipping destination and Texas state laws (6.25% state tax plus up to 2% local tax, maximum 8.25% combined)Texas Comptroller of Public Accounts.
  • No Hidden Fees: We do not charge any additional transaction fees or handling fees.

Billing Information

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers/expiration dates, so that we can complete your transactions and contact you as needed.

Chargeback and Disputes

If you have an issue with a charge on your statement, we encourage you to contact our customer support team first before initiating a chargeback with your bank. We are committed to resolving any billing discrepancies amicably and quickly within 24 business hours.

Contact Information

We're here to help you keep your home clean and your pets happy! At PawNestqq, we value our customers and are dedicated to providing the best support for our pet hair removal tools, furniture protectors, and pet care accessories. Whether you have a question about an order, need shipping information within the US, or want to know more about our latest pet solutions, our team is ready to assist.

Get In Touch

  • Operator: PawNestqq LLC
  • Email: support@PawNestqq.shop (We aim to respond to all inquiries within 24 hours on business days.)
  • Phone: +1 (817) 917-9251
  • Address: 2613 Bretton Wood Dr, Fort Worth, Texas 76244, United States

Business Hours

Our customer support team operates from Fort Worth, Texas:

  • Monday - Friday: 9:00 AM – 5:00 PM (Central Time / CT)
  • Saturday - Sunday: Closed

Customer Note: Any inquiries sent during the weekend or public holidays will be handled as a priority on the following business day.

Quick Help

  • Order Tracking: Please include your order number in your email for faster service.
  • Shipping: We offer Free Standard Shipping on all orders across the United States.
  • Returns: For instructions on returns, please visit our 14-day Return & Refund Policy page.
  • Secure Payment: All transactions are securely processed in USD.