Refund policy

Return and Refund Policy

Last updated: May 30, 2026

This Return & Refund Policy applies to all products purchased through PawNestqq.shop. We are committed to ensuring your satisfaction with every purchase.

1. Return Window

We accept returns within 14 days of the delivery date. If 14 days have passed since your order was delivered, unfortunately, we cannot offer you a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

The item must be in the same condition that you received it: unused, unopened, and in its original packaging
All original tags, labels, and accessories must be included
You must provide a receipt or proof of purchase (order number)

Items sent back to us without first requesting a return will not be accepted.

Non-Returnable Items: For health and safety reasons, we cannot accept returns of:

Opened or used pet grooming products
Personalized or customized items
Any item that shows signs of pet contact or use

3. Return Process

To start a return, please follow these steps:

Contact our support team at support@PawNestqq.shop with your order number and photos of the item's current condition
If your return is accepted, we will send you a return shipping label and detailed instructions on how and where to send your package
Pack the items securely in their original box and attach the return label clearly on the outside

4. Return Shipping Fee & Restocking Fee

Defective/Damaged Products: If the product is incorrect, damaged by the carrier, or has manufacturing defects, we will cover 100% of the return shipping cost
Customer Remorse: If you purchased the wrong model or no longer want the item, return shipping costs will be deducted from your refund
Restocking Fee: We do not charge any restocking fees on eligible returns

5. Return Address

Please do not send your purchase back to the manufacturer. Returns should be sent to our registered facility:

2613 Bretton Wood Dr, Fort Worth, Texas 76244, United States

6. Refunds

We will notify you once we've received and inspected your return. If approved, you'll be automatically refunded on your original payment method within 5-7 business days. Please remember it can take an additional 3-10 business days for your bank or credit card company to process and post the refund.

7. Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you may make a separate purchase for the new item.